Summit Health Oregon MyChart is the free online patient portal used by Summit Health, the Central Oregon medical group that longtime locals still know as Bend Memorial Clinic. It gives patients secure, around-the-clock access to their medical records, test results, appointments, prescription refills, and billing from a phone, tablet, or computer. The portal runs on the Epic MyChart platform and lives at the bmctotalcare.com address, which is a leftover from the clinic’s earlier name.
If you only need the short version, here it is. To use MyChart you need a one-time activation code, which the clinic issues during a visit or by phone. Once you activate your account and set a username and password, you log in any time at the official Summit Health Oregon MyChart portal or through the MyChart mobile app. The service costs nothing and is available 24 hours a day.
Summit Health Oregon MyChart Quick Facts
| Field | Details |
|---|---|
| Portal name | Summit Health Oregon MyChart |
| Operated by | Summit Health (formerly Bend Memorial Clinic / Summit Medical Group Oregon) |
| Platform | Epic MyChart |
| Access | Web portal and MyChart mobile app |
| Official portal address | mychart.bmctotalcare.com |
| Cost | Free |
| Availability | 24 hours a day, 7 days a week |
| How to get access | One-time activation code from the clinic |
| Code expiry | Expires after 14 days, single use |
| Support line | 541-382-2811 |
| Support email | mychart@bmctotalcare.com |
| Billing support | 541-317-4200 |
What Is Summit Health Oregon MyChart?
MyChart is the secure bridge between you and your Summit Health medical record. Whatever your provider enters during a visit, from lab orders to visit notes, flows into the same record that you can view through the portal.
Because Summit Health uses one shared system across its Bend, Redmond, and Sisters clinics, a single MyChart login covers care from your primary doctor and most specialists in the group. That is the real benefit of a multi-specialty practice on one platform: your information stays in one place instead of scattered across separate offices.
One quick clarification. A different organization on the East Coast also uses the Summit Health name with a separate portal. The Oregon version is the one tied to Bend Memorial Clinic, and it is the portal this guide covers.
What Can You Do With MyChart?
The portal handles most routine tasks that used to require a phone call or a trip to the front desk.
| Feature | What it lets you do |
|---|---|
| Test and lab results | View results, often before your follow-up appointment |
| Secure messaging | Send non-urgent questions to your care team |
| Appointments | Request, view, or cancel visits |
| Prescription refills | Send refill requests for eligible medications |
| Billing | See statements, check balances, and pay online |
| Health reminders | Receive email nudges for upcoming or due care |
| Virtual Visits | Connect to video telehealth appointments |
| eCheck-In | Complete forms and check in before you arrive |
How Do I Sign Up for Summit Health MyChart?
Signing up starts with an activation code. This is a short code the clinic gives you, and it is what links your new login to your existing medical record.
Most patients receive a code during a clinic visit. If you were not handed one, you have two easy options. Call your primary care clinic and ask for an activation code, or request to sign up at your next appointment.
Two details matter here. Your activation code expires after 14 days, and it only works once. After that first use, it is no longer valid, so activate your account soon after you receive the code.
Here is the basic flow:
| Step | Action |
|---|---|
| 1 | Get your activation code from a visit or by calling the clinic |
| 2 | Go to the official MyChart portal or open the app |
| 3 | Enter the activation code to verify your identity |
| 4 | Create your own username and password |
| 5 | Log in and start using the portal |
How to Log In and Stay on the Official Portal
Once your account is active, logging in is simple. Enter your username and password on the sign-in page, either in a browser or through the MyChart app. Keep in mind that the portal needs cookies enabled in your browser, or the login will not complete.
A word of caution that is worth more than it looks. Several unofficial pages mimic the Summit Health MyChart name in search results, and they are not the real portal. The genuine Oregon login lives at the bmctotalcare.com address and is linked directly from the official Summit Health Oregon website. When in doubt, start from the clinic’s own site rather than a random search result, and never enter your login on a page you cannot verify.
What If I Forgot My Password or Lost My Code?
These are the two most common access problems, and both have a clear fix.
| Problem | How to fix it |
|---|---|
| Forgot password | Use the “Forgot password” link on the sign-in page to reset it online |
| Need a new password by phone | Call the MyChart Patient Support Line at 541-382-2811 |
| Lost or expired activation code | Email mychart@bmctotalcare.com to request a new one |
There is one important privacy rule around activation codes. For security reasons, the clinic will not email a new code. After your information is verified, a replacement code is sent to you by U.S. Postal Mail instead. It takes a little longer, but it protects your record from anyone who might gain access to your inbox.
The MyChart Mobile App
If you would rather manage things from your phone, the MyChart app does almost everything the web portal does. You can download it from your phone’s app store, then sign in with the same username and password you created online.
The app is handy for small tasks that pile up, like checking a result while you are out, sending a quick message, or using eCheck-In to finish paperwork before you arrive. Doing the forms in advance often means less time sitting in the waiting room.
Test Results and Prescription Refills
Results post to your account on a predictable schedule. In general, a result appears after your provider reviews it, or after three days have passed, whichever comes first.
There is a sensible exception. Results of a very sensitive nature may not be released to the portal at all. In those cases, clinical staff reach out to you directly to discuss them, which is the right approach for news that deserves a real conversation.
For medications, you can send a refill request through MyChart for prescriptions that are eligible for refills. Some refills are handled directly by your pharmacy, so if a request does not go through the portal, contacting the pharmacy is the faster route.
Virtual Visits Through MyChart
Summit Health offers video telehealth, called Virtual Visits, and MyChart is the front door to it. To join one, you need an active MyChart account and a device with a working camera and microphone, such as a smartphone, tablet, or computer.
Your care team will reach out before the appointment to walk you through the setup and complete the rooming steps. If you are using your phone, wait until staff tell you to begin, rather than starting the visit on your own. That keeps the connection smooth and the timing right.
Paying Bills in MyChart
Billing is one of the most used parts of the portal. You can view statements, check your current balance, and make secure card payments without calling in.
To find your balance, log in, open the Menu, scroll to the Billing tab, and select Billing Summary. From there you can pay or adjust your billing preferences.
One thing to know about paperless billing. Once you have an active MyChart account, you generally stop receiving paper statements unless you choose to opt back in. Notifications about new statements arrive by email and inside the portal. If you have a billing question that the portal cannot answer, the billing team can be reached at 541-317-4200 on weekdays.
Family and Proxy Access
MyChart is built around individual accounts, and that is by design. Each adult needs to set up their own account, and the portal does not let you handle another adult’s health information through yours.
To gain access to someone else’s record, that person must sign and submit a Release of Information request. This rule protects everyone’s privacy and keeps information filed in the correct record, which matters for safe care.
Security and Privacy
The portal is built to keep your information protected, and a few features do the heavy lifting.
- Sessions are encrypted, so your data is scrambled in transit.
- If your keyboard sits idle for 15 minutes, the portal logs you out automatically.
- Access is controlled by your activation code, username, and password.
- The system is designed to comply with HIPAA privacy rules.
A simple habit adds to all of this. Log out when you step away from a shared or public computer, even for a short break.
Frequently Asked Questions
What is the official Summit Health Oregon MyChart address?
The genuine portal lives at the bmctotalcare.com address and is linked from the official Summit Health Oregon website. Start there to avoid lookalike pages.
What is the MyChart support phone number?
The MyChart Patient Support Line is 541-382-2811. For billing questions, call 541-317-4200.
Is MyChart free to use?
Yes. There is no cost to sign up for or use MyChart.
Is there a MyChart app?
Yes. You can download the MyChart mobile app and sign in with the same login you set up online.
When will my test results show up?
Results generally post after your provider reviews them or after three days, whichever comes first. Very sensitive results may be shared by staff directly instead.
Can I see my spouse’s or parent’s record in my account?
Not through your own account. Each adult needs a separate account, and access to another adult’s record requires a signed Release of Information.
